Troubleshooting: Common Issues and How to Fix Them

Troubleshooting: Common Issues and How to Fix Them

Introduction

Occasionally, you may run into issues while using Fara. Here’s how to resolve the most common ones quickly.

Common Issues & Fixes

  1. Funding Not Showing Up?

    • Check if the correct reference code was used.

    • Verify that the Operations Team has confirmed the payment.

  2. Wrong Currency Conversion?

    • Review the FX rate applied at the time of transaction.

    • Note that conversions cannot be reversed once confirmed.

  3. Expense Stuck in Pending?

    • Contact the Operations Team to confirm payout execution.

    • Ensure the beneficiary details are accurate.

  4. Duplicate Expenses?

    • Cancel one of them if still Pending.

    • If already Processing/Completed, post an adjustment entry.

Best Practice: Always double-check amounts, stages, and beneficiaries before submitting to reduce errors.



    • Related Articles

    • Editing or Deleting an Expense: When and How

      Introduction Made a mistake? You can fix it—within the allowed window. Edit/Delete Rules Pending: Fully editable or deletable. Processing/Completed: Locked—cannot edit or delete. Cancelled: Archived for records; not editable. Why This Control Exists ...

    • How to View Your Project Budget vs Actual Spend

      Introduction Your Project Overview report gives a real-time view of how your project is performing against its budget so you can spot issues early and make corrections quickly. What You’ll See in the Project Overview Budget Set: The total approved ...

    • How to Create a New Expense Linked to a Project

      Introduction Expenses are the heart of Fara—they show exactly where your money goes and keep every project accountable. What is a Project-Linked Expense? An expense that is charged to a specific Project Wallet and construction stage (e.g., ...